Effective Date: 20-jun-2024

1. Introduction

Thank you for choosing netsay.in, a website agency owned and operated by HMS Blue. We strive to provide excellent service and customer satisfaction. However, if you are not entirely satisfied with our services, we’re here to help.

2. Eligibility for Refunds

Our refund policy applies to the following services provided by netsay.in:

• Website design and development
• Website maintenance and updates
• Digital marketing services
• Hosting services

3. Non-Refundable Items

Please note that the following expenses are non-refundable:

• Domain registration and renewal fees
• Third-party services and products (e.g., plugins, themes, software licenses)
• Any other expenses incurred by netsay.in on behalf of the client

4. Handling Charges

In some cases, handling charges may be applied to cover the costs associated with processing your refund request. These charges will be deducted from the total amount refunded. We will notify you of any applicable handling charges when you submit your refund request.

5. Requesting a Refund

To request a refund, please contact us at info@netsay.in within 5 days of the service delivery. In your request, please include:

• Your name
• Contact information
• Details of the service purchased
• Reason for the refund request

6. Refund Process

Upon receiving your refund request, we will review your case and notify you of the approval or rejection of your refund within 8 business days. If your refund is approved, we will process the refund to your original method of payment, minus any applicable handling charges. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

7. Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

• Services that have been partially completed

8. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you have completed all of the above steps and still have not received your refund, please contact us at info@netsay.in

9. Changes to This Policy

We may update this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new refund policy on this page. You are advised to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Email: info@netsay.in